Help Center

At Posedla, you’ll always get help and advice from real people — cyclists themselves. So you can be sure we’ll truly understand you.

E-Mail

If you prefer the written form, reach us at hello@posedla.com with your questions and one of our specialists will be in touch with you shortly. We're here to help you.

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Just a quick question? Use the chat tool from bottom of the screen and shoot it. Get answers to all the FAQs from Posedla AI and real humans - Adriana and Viktoria

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If you want to describe your situation or issue to us in a video call, there is a simple way to do it. Pick a time slot and we will be ready to hear you out. Let's talk.

Already a customer?

Read how to use Smiling Butt Kit, configure your Joyseat or how to redeem a Gift Card:

Smiling Butt Kit Manual

This is a detailed guide on how to use your butt imprint foam. Be sure to read it carefully before you sit in the foam.

Saddle Configurator

This is where you’ll set up your saddle’s look and feel in the configuration system.

Gift Cards

How to redeem a gift card and configure your Joyseat.

Knowledge Base

100% Satisfaction Guarantee with Joyseat
100% Satisfaction Guarantee with Joyseat
topics: #product | #tech | #user guide
Recommended Clamps and Seatposts for Joyseat Saddles with Carbon and Steel Rails
Recommended Clamps and Seatposts for Joyseat Saddles with Carbon and Steel Rails
topics: #user guide
Custom Bike Saddle: An Investment that Pays Off
Custom Bike Saddle: An Investment that Pays Off
topics: #purchase | #product | #tech

FAQs

Freaquently asked questions about Joyseat and all topics related

Joyseat 3.0 - Product differentiation

What are the differences between Joyseat Plus, Pro, and Ultra?

All Joyseat models are fully custom 3D-printed saddles tailored to your anatomy and riding style. Here's how they differ: Joyseat Plus: Designed for durability and affordability, it features a reinforced nylon shell and stainless steel rails. Ideal for endurance riders and those new to custom saddles. Weight starts from 220g. Price: $349. Joyseat Pro: Offers a lightweight twill carbon shell and unidirectional (UD) carbon rails, balancing performance and comfort. Suited for performance-focused riders. Weight starts from 165g. Price: $489. Joyseat Ultra: Our most advanced model, featuring a reinforced UD carbon shell and rails for maximum stiffness and minimal weight. Preferred by elite athletes. Weight starts from 155g. Price: $549.

Which Joyseat model is best for my riding discipline?

All Joyseat saddles are customized for your specific discipline—be it road, gravel, MTB, or TT/triathlon. The choice between Plus, Pro, and Ultra depends on your performance needs and budget: Road: Pro and Ultra offer lighter weights for competitive riding, while Plus is the most accessible option and features universal rail sizing. Gravel: Plus delivers durability and comfort on varied terrain. Pro strikes a balance between weight savings and resilience for all-around gravel use. Ultra is ideal for racing and long-distance performance. MTB: Plus stands out with robust construction for technical trails. Pro balances strength and reduced weight. Ultra is engineered for elite riders who demand maximum performance with minimal weight. TT/Triathlon: Pro and Ultra support aggressive positions and efficient power transfer. Plus remains a solid option for athletes who prioritize comfort and value.

Are there weight limits for each Joyseat model?

Yes, each model has specific weight considerations: Joyseat Plus: No specific rider weight limit; designed for broader compatibility. Joyseat Pro: Recommended for riders up to 100kg (220 lbs). Joyseat Ultra: Recommended for riders up to 110kg (242 lbs).

What is the delivery timeline for each Joyseat model?

Smiling Butt Kit: Ships immediately upon order. Joyseat Plus: Delivery within 2–4 weeks after receiving your imprint and configuration details. Joyseat Pro, Ultra: Delivery within 4–6 weeks after receiving your imprint and configuration details.

What type of saddle rails do the Joyseat models have, and are they compatible with my bike?

Joyseat Plus: Features 7x7mm round stainless steel rails, compatible with most standard seatposts. Joyseat Pro and Ultra: Equipped with 7x9mm oval carbon rails. Ensure your seatpost clamp is compatible with oval rails or consider using an adapter

Is the 100% satisfaction guarantee applicable to all Joyseat models?

Absolutely. All Joyseat models come with our 100% satisfaction guarantee. If you're not completely satisfied within 60 days of receiving your saddle, we'll work with you to adjust it. If it still doesn't meet your expectations, you can return it for a full refund.

Health & comfort

Why should I have a custom saddle?

We created a custom saddle for your riding pleasure. The saddle is one of the 3 points of contact with the bike and thus an important element in the performance itself. Our challenge was to develop a saddle that you don't have to think about when riding. A well chosen saddle, combined with a well adjusted riding position, is a great way to pass the risk of long term health problems.

Read more in this article.

Will a custom saddle help me with back pain?

Choosing the right saddle can help with back pain, blisters and other health problems that occur when cycling. However, the saddle itself is one piece to the puzzle of a healthy riding style. For persistent issues, we recommend having a bike fitter professionally adjust your overall riding position.

Do I need a bikefitting with Joyseat?

A bikefitting is not a necessity after buying a new saddle. However, if you have never been fitted, we strongly recommend it. Even if you just ride for fun, a proper bikefitting will help prevent injuries and will overall improve your comfort, performance and efficiency on the bike, whether your riding casually or training for your big season goals.

Why does Joyseat have a cutout?

The cutout helps to promote and maintain proper blood flow in the soft tissues of the buttocks, thus preventing tingling and uncomfortable pressure on your sit bones.

Read more in this article.

I have wide sit bones, will Joyseat fit me?

Yes. We offer custom saddles for any sit bones width, from narrow to wide going all the way up to 170 mm.

Is Joyseat unisex?

We see unisex as obsolete. We make our saddles to fit everyone. Women and men have a different anatomy of the pelvic floor and perineum and we tailor the saddle to those differences.

Who is Joyseat suitable for?

Can Joyseat suit anyone?

Joyseat is suitable for any cyclist who wishes to enjoy the ride. It is appreciated by both professional athletes, sports enthusiasts and recreational cyclists.

Is Joyseat only for professional athletes?

Joyseat is appreciated not only by professional athletes, but recreational cyclists too find the saddle extremely beneficial to ensure proper blood flow and prevent leg numbness after long hours on the bike.

For what type of bike can I use Joyseat?

When we make your Joyseat, the type of bike is a very important parameter as it has direct impact on the final product. The saddle is made of durable materials and can be fitted to road, time trial (TT), gravel and MTB. Each Joyseat is always made for the type of bike you have purchased it for. The main difference lies in the shape. The road saddle is flat, the gravel saddle has a smaller wave, the MTB saddle is more curvy to provide support for off-road riding, and the TT saddle is adapted to the aggressive riding position, featuring a relief channel that extends to the front of the saddle.

Do you offer Joyseat for kids?

We don't produce saddles for kids, due to the fact they are still in development and growth. In this case, Joyseat saddle would fit for a few years, and then it would be necessary to have a new one made.

About product

What does a custom saddle mean?

Each saddle is an original, which you model in the configurator based on your parameters (such as height, weight, mileage, etc.) and the imprint of your butt. It is then manufactured using industrial 3D printing using durable materials.

What kind of saddle rails does the Joyseat have?

Joyseat Plus is equipped with round 7x7 mm stainless steel rails. Compared to Joyseat Pro and Joyseat Ultra. These are equipped with 7x9 mm carbon rails. See the recommended and compatible clamps and seatposts here..

How much does Joyseat weigh?

The exact weight of each Joyseat depends on your input parameters. In any case, you can count on the weight of the Joyseat Plus saddle from 220 g, the Joyseat Pro from 165 g and the Joyseat Ultra from 155 g. Saddles for road bikes are usually in the lower weight category.Saddles for road bikes are usually in the lower weight category.

From what materials is Joyseat made of?

The shell of Joyseat Plus is made of glass-reinforced nylon, and rails are made of stainless steel alloy. Compared to Joyseat Pro and Ultra. Rails are made of carbon fibre. Shell of the Pro version is made of twil carbon, the shell of Ultra version is made of UD carbon. The top layer is printed on an industrial 3D printer from thermoplastic polyurethane (TPU).

Can I choose my Joyseat color?

The Joyseat color can't be changed, however you can adjust the color of the rear insert. You can even choose your own text up to 12 characters (name, nickname, whatever comes to mind) for the inside of the saddle.

Where is Joyseat manufactured?

We produce Joyseats in our native hometown of Varnsdorf in the north of the Czech Republic.

Learn more about our manufacturing.

What is the Joyseat's weight limit?

Version Joyseat Plus is designed for heavier riders and offers unlimited weight capacity. The Joyseat Pro has a weight limit of 100 kg. On the other hand the Joyseat Ultra is designed for riders up to 110 kg. We have tested it extensively at this weight using various ISO standards and can ensure 100% quality and reliability.

Is Joyseat sustainably produced?

We have set up our production processes to reduce waste. We only produce saddles when we receive an order, so we don't have large warehouses full of prefabricated saddles. In addition, we manufacture everything in the Czech Republic, so we have very short supply chains. Finally, we print with recycled printing material, which is then used in subsequent prints.

Read more in this blog post.

How did you test Joyseat?

To guarantee the durability of the saddle, we have carried out numerous tests with riders of different disciplines, performances and somatotypes, as well as stress tests directly in the laboratory according to the ISO standard.

How did you price Joyseat?

Each Joyseat passes through the hands of dozens of professionals and is made from the highest quality materials available in the EU. The quality is on par with ultra-lightweight high-end saddles. In addition, unlike stock saddles, it offers full customization for each rider.

About purchase

How long is the delivery process of the custom saddle?

The delivery time for Plus version is set to 2-4 weeks, compared to Joyseat Pro and Ultra which is set from 4-6 weeks.

What is the lifetime/warranty of the saddle?

The standard warranty on the saddle is 2 years. But the 3D printed saddle padding lasts longer than conventional saddles. Our test riders have ridden over 30,000 kilometers with the saddle without any change in its characteristics. Alternatively, the 3D printed padding can be reprinted and replaced over time for a fee.

What if the saddle doesn't suit me?

The vast majority of customers are satisfied with their custom saddle (read the reviews).
However, the 3D printed saddle padding can be reprinted and replaced. We also offer a 100% satisfaction guarantee within 60 days.

Can I purchase Joyseat as a gift?

Yes, we offer this option in the form of a gift card.

Do I need to make a new imprint when buying a second saddle?

If the second saddle is for the same rider, a new imprint is not necessary. Just mention it's your second saddle in the order notes. Please also specify if you wish for a different color of the saddle insert or nickname inscription than on your first saddle. We also offer a 10% discount on your second saddle.

What are the delivery options for my saddle?

Find out more in our Shipping Policy.

Can I pick up my Joyseat in person?

If you prefer to pick your custom saddle in our premises in Varnsdorf, Czechia, please e-mail us on hello@posedla.com

Do I need a user account to order a saddle?

No, it is not necessary to create a customer account to order a saddle.

How is Joyseat packed and prepared for shipping?

Finished Joyseat is packed in a specially designed box in which the saddle is tightly secured against movement. The entire box is also protected by transport packaging to ensure safe transit. We have designed the packaging so it is reusable after removing the saddle.

Is the product available for international shipping?

Yes, we sell and ship worldwide.

Maintenance and operation

Can I ride in all weathers?

Yes, Joyseat is waterproof and built to withstand harsh weather conditions. The top layer is made of elastomer, which is well resistant to sunlight without losing its properties.

Should I use specific cycling shorts with a chamois pad?

Yes, we recommend using cycling specific gear, i.e. trousers with chamois pad. Of course, if you're in the habit of riding without, you can.

How do I care for Joyseat?

Joyseat does not require any special care. If it gets dirty, just rinse it with water and sun-dry it.

See the guide to Joyseat set up
here.

Does Joyseat need replacing after a fall or crash?

If there are no visible signs of damage to the saddle, there is no need to replace it. However, it is advisable to make sure that the saddle is not cracked anywhere and the carbon parts are not affected. When in doubt, please contact us on hello@posedla.com

Won't dirt get stuck in the saddle?

This should not happen happen more than with a regular saddle. If the saddle is dirty, just rinse it off with water and sun-dry it.

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