100% Satisfaction Guarantee with Joyseat

The saddle is a key cycling component for a comfortable and pain-free riding. It is no wonder that cyclists from more than 40 countries have chosen Joyseat. A custom saddle that prevents sores or sliding and provides comfort and support even during the longest of adventures. The reviews of our customers speak to their satisfaction, with an average rating of 4.8 out of 5.

We Produce Custom-Made Saddles that Last

At Posedla, we firmly believe in the quality of our saddle, that's why we offer a 100% satisfaction guarantee. We are the only ones in the world who produce 3D printed custom saddles. We can evaluate the width of your sit bones with millimeter precision! Our unique 3S algorithm then adjusts the size, shape, and stiffness of your Joyseat according to your biomechanical parameters, riding style, and other characteristics. We double-check and make adjustments multiple times. The more you tell us about yourself during the configuration, the better we can customise the saddle for you. We are in contact with you even before the actual production. We strive to understand your needs and eliminate any issues that have been bothering you during your rides, whether you are a professional or recreational rider.

Every Joyseat is unique. You can even personalize it with your own inscription or choose the color of the saddle detail. We combine cutting-edge technology with local hand production. The 3D printed saddle padding is printed on industrial 3D printers using MultiJet Fusion technology and the carbon parts are manufactured in our facility in Varnsdorf, North Bohemia. This way, we can create a saddle that fits perfectly and becomes an inseparable companion on your rides. The 3D printed padding made of thermoplastic polyurethane lasts significantly longer than traditional foam saddles. Joyseat has undergone the most demanding endurance tests, with our test riders covering over 30,000 kilometers, without any wear on the saddle. If you want to replace the 3D printed padding after years of use, send it to us, and for a fee, we will print a new Joyseat for you. This way the saddle will stay with you forever.

Proper Adjustment and Adaptation Time

Although most customers fall in love with their Joyseat, it sometimes happens that someone doesn't immediately get along with it. The saddle is a highly individual matter, but often it's just a matter of getting used to the change and properly adjusting the bike and saddle. Make sure you follow the instructions during installation. Also, we strongly recommend visiting a bike fitter to optimize your overall comfort and find a healthy position on your bike.

 
Joyseat is designed to fit like a glove. Even small changes in fore-aft position, incline or saddle height can make a big difference in how you feel in the saddle.

The transition from a regular saddle to a custom one may require some adaptation time. We know cases where riders have immediately and successfully tested Joyseat in races, 200 kilometers long rides, or even in temperatures as low as 15 degrees below zero. However, we recommend starting gradually, preferably at moderate to low intensity, to allow your body to adapt to the changes more easily and quickly. The soft padding in the front area ensures that there is no pressure on the soft tissues and that proper blood flow is maintained. On the other hand, the higher stiffness underneath the sit bones provides the necessary support during longer rides. Although the feeling of Joyseat may be a bit unusual at first, you will soon appreciate the benefits it offers during your rides.

We know from both lab tests and real-world experience that our custom saddle will gradually adapt to your body, much like breaking in a new pair of boots. After about 300-500 km, the saddle will compress slightly, enhancing its fit.

Joyseat’s anti-slip surface, combined with its precise customization, ensures that you stay comfortably in the optimal sitting position. Unlike traditional foam saddles, where the rider tends to slide around, Joyseat provides a more stable experience. We recommend occasionally standing up on the pedals to relieve pressure during longer rides.

Additionally, for the best experience, we recommend:

• Quality bib shorts: Crucial for seating comfort. Never compromise on the chamois pad quality. 
• Chamois cream: This helps reduce friction and prevents unwanted chafing.
• Mudguard: Essential for protecting you from wet roads and chilly winds, especially during the offseason.

Communication is the Key to Perfection: Book an Online Appointment

The comfort and well-being of our customers are our top priorities. We want Joyseat to be your cycling companion in comfort and discomfort, so it is very important to us how you feel on it. If problems persist, reach out to us, and together we will find a solution.

We need photos of your bike, your saddle setup and a description of your difficulties. Please also fill in this FORM to help us understand your issues.

We are always happy to have an online consultation with you, to discuss why you don't fully synchronize with Joyseat and what we can do to increase your comfort. We can help with saddle adjustment, recommend a suitable bike fitting partner, or, for a fee, modify the 3D printed padding based on your additional requirements.

We Respect Your Decision to Return the Saddle Within 60 Days

We will work with you to ensure your satisfaction with Joyseat, but we need your full cooperation. If it happens that even all the modifications and consultation with us doesn't help to solve your saddle related issues, you have the right to return Joyseat within 60 days of its delivery. If you receive your custom saddle in the offseason and feel like you need more time to properly test it due to weather conditions, contact us. For more information, please read our Terms and Conditions.

We will contact you and provide instructions on how to send your Joyseat back to our facility. After checking that the saddle is not damaged or otherwise devalued, we will refund your money. From the total price, we will deduct the cost of the Smiling Butt Kit and shipping. The remaining amount will be sent to your bank account or the original payment method within 30 days of delivery of the saddle back to the factory.

What will happen to the returned Joyseat? It will likely serve as a test or exhibition saddle, or its 3D printed padding will be recycled to create new material for 3D printing. However, we believe that this fate will not befall your saddle, and your Joyseat will be a lifelong love.

If you decide to return the saddle, this is the value you still receive for the above mentioned non-refundable fee. 

• A 60-day period to try the saddle before making your decision.
• An analysis of what your ideal saddle should look like, along with the precise measurement of your sit bone spacing to the nearest millimeter (Joysheet).
• A personalized 15-minute online bike fitting consultation.
• A discount on bike fitting services with Posedla, available at physical locations of selected partners and with online partners.