Shipping policy
Price and shipping conditions for Joyseat
What payment methods do you accept?
You can purchase on our website using a debit or credit card (Visa, MasterCard, and American Express).
We additionally support PayPal, Shop Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently support the following currencies for charging our customers in their local currencies: EUR, USD, GBP and CZK.
If your credit or debit card use another currency, then you will be charged in EUR, USD, GBP or CZK, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Will I pay taxes for international shipping?
If you are located outside of the European Union, your order will be shipped DAP (Delivery at Place). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order. For more information, please refer to the website of our delivery partner (DHL) handling your delivery.
Where do you ship?
We ship worldwide with the exception of Russia and Belarus.
How long does it take to ship my order?
Once you've placed your order, it usually takes us 24 hours to process it for delivery.
Standard shipping time by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order.
| Country | Shipping provider | Time | Price |
| Czech Republic |
2× Zásilkovna (Smiling Butt Kit + Joyseat) |
1–2 days |
Free |
| Slovakia | 2× Packeta (Smiling Butt Kit + Joyseat) | 1–2 days |
Free |
| European Union | 1× Local delivery (Smiling Butt Kit) + 1× DHL Express (Joyseat) | 1–2 days |
Free |
| United Kingdom | 2× DHL Express (Smiling Butt Kit + Joyseat) | 2–3 days | £40 / £60 (Nor. Ireland) |
| EFTA (Iceland, Liechtenstein, Norway, and Switzerland) | 2× DHL Express (Smiling Butt Kit + Joyseat) | 2–3 days |
€40
|
| Rest of Europe (Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Kosovo, Macedonia, Moldova, Monaco, Montenegro, San Marino, Serbia, Ukraine, and Vatican City) | 2× DHL Express (Smiling Butt Kit + Joyseat) | 2–3 days | €40 |
|
North America (United States, Canada) |
2× DHL Express (Smiling Butt Kit + Joyseat) | 3–4 days | $60 |
| Distant Markets (Australia, Bahrain, Hong Kong, Indonesia, Israel, Japan, Jordan, Kuwait, Malaysia, New Zealand, Qatar, Singapore, South Korea, Taiwan, Thailand, Turkey, and United Arab Emirates) | 2× DHL Express (Smiling Butt Kit + Joyseat) |
4–5 days |
$70 |
| Rest of World | 2× DHL Express (Smiling Butt Kit + Joyseat) |
5–6 days |
$70 |
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on our website.
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out our customer support via email or chat.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local delivery office to collect your package in case it cannot be delivered to you.
Price and shipping conditions for other products
Czechia and Slovakia 
For the delivery of the shipment, we use the services of the company Zásilkovna.
The price for sending goods for orders to the Czech Republic up to CZK 800 is:
- CZK 59 (delivery to the delivery point)
- CZK 89 (delivery to the address by courier),
- when buying over CZK 800, shipping is free.
The price for sending goods for orders to Slovakia up to €39 is:
- €3 (delivery to the delivery point)
- €4 (delivery to the address by courier)
- when buying over €40, shipping is free.
You will receive the shipment to the selected Zásilkovna within 2 working days of sending the package. Choose from more than 5,000 pick-up points throughout the Czech Republic. You do not need an identity document when you take over. Just prove yourself with the password that you will receive in the SMS.
Max. shipment weight: 5 kg
Max. size of one side: 70 cm
Max. sum of dimensions of all three sides: 120 cm
List of pick-up points in the Czech Republic and Slovakia.
Poland, Hungary, and Romania 
For the delivery of parcels to Poland, Hungary, and Romania, we use the services of Packeta.
The price for sending goods for orders up to €79:
| Country | Delivery to the delivery point | Delivery to the address by courier |
| Poland |
€3 | €5 |
| Hungary |
€3 | €5 |
| Romania |
€3 | €4 |
Shipping is free for purchases over €80.
You will receive the shipment at the selected pickup point within 2 working days of sending the package.
A list of pick-up points can be found here.
Max. shipment weight: 5 kg
Max. size of one side: 70 cm
Max. sum of dimensions of all three sides: 120 cm
Other countries in the EU
We use the services of Packeta to deliver shipments to selected countries.
Shipping is free for purchases over €80.
The price for sending goods for orders up to €79:
| Country | Shipping cost |
| Finland |
€22 |
| Sweden |
€16 |
| Luxembourg |
€14 |
|
Estonia |
€11 |
| Ireland | €12 |
| France | €9 |
| Latvia | €11 |
| Lithuania | €11 |
| Belgium | €10 |
| Netherlands | €10 |
| Portugal | €7 |
| Spain | €8 |
| Italy | €7 |
| Croatia | €6 |
| Greece | €6 |
| Bulgaria | €6 |
| Austria | €7 |
| Germany | €5 |
| Slovenia | €7 |
| Denmark | €12 |
You will receive the shipment at the selected pickup point in 2-4 working days from the shipment of the package depending on the country of delivery.
Rest of the world 
We use DHL services to deliver other products to the USA, Canada, Great Britain, and Switzerland.
When ordering the Joyseat saddle and other products together, these shipments are sent separately. Shipping of the Joyseat is free, for other products the following shipping rates apply:
- USD 50 to USA and Canada.
- £8 to Great Britain. Shipping is free for purchases over £70.
- €12 to Switzerland. Shipping is free for purchases over €80.
We use DHL services for free worldwide. The VAT is not charged for packages outside of the European Union. However, you may need to pay import taxes, customs, or other taxes and fees once the package reaches the border of your country, depending on the policy of your local customs office.